Fraud Updates

February 2009

     2/11/2009

VISA®/MasterCard has notified us of a security breach which may have provided unauthorized access to some of our customers debit and/or credit card information. The information provided by VISA® /MasterCard indicates that unauthorized access was gained while transactions were processed through a merchant services network. Even though information may have been exposed, it does not necessarily mean that it was taken or that fraud has occurred or will occur on your account.

Further, the bank is working to determine which customers may be at risk for fraudulent account activity. Please note the following:

No social security numbers were compromised.
Customers are not liable for fraudulent purchases, if reported promptly.
The security breach has been fixed and the company is working with law enforcement.

If you believe that you have experienced fraud on your account please contact your local branch or customer service.

January 2009

     1/13/2009

Please be aware that some individuals have received automated calls requesting them to provide their MasterCard number, PIN, and expiration date. Once the customer inputs the information, the script informs the customer that they will be connected to the security department.

• This is an example of a Phishing (scam), an attempt to solicit personal and account related information
• Please do not respond

Remember that Union Bank & Trust will not initiate a call requesting account information. There is no need for us to do so as we already have this information as part of our records. If you, as a customer, ever receive a request for personal bank information via text message, email, fax, regular mail, phone, or any other method, do not respond and please contact the bank.

December 2008

There has been an increase in fraudulent activity directed at gaining personal bank information. The most recent scam involves contacting individuals via text message regarding VISA card numbers and PINs. To protect your account information, please do not provide any personal account numbers or other information to anyone unless you initiate the call or request. For other ways to protect your personal and financial information go to https://www.rnbva.com/site/fraud_alert.html

Customer Service Center
1-866-593-4400
Monday – Friday 8:00 a.m. to 6:00 p.m.

You can also find additional information at the Richmond Federal Reserve website.